Yes! We do accept returns & exchanges. To learn more, please view our return policy.
Exchanges can take up to 3 weeks to process. We highly recommend verifying your measurements with our measuring guide to ensure you select the correct size and will not need to process an exchange.
Your dress will arrive in 7-14 days with our free shipping option (US orders only). We do have expedited shipping options to receive your dress up to 1-3 days. Have questions? Contact us.
We sincerely apologize. We no longer offer our custom dress option.
In our description of each dress, you should see a "Custom Sizing" tab if the style you are interested in offers custom sizing. These are hand-sewn dresses and can be altered. Please note custom sized dresses are not returnable and all sales are final.
Some of our dresses are "ready-to-ship" styles and cannot be altered in-house. We do recommend reaching out to a local seamstress to receive a quote on altering your dress to the perfect fit if you are inbetween sizes.
Our size guide can be found as the last image on each product. Having trouble finding it? Contact us.
Please email us with your order number at hello@thecreativision.com to request your order cancellation. We can cancel orders for a full refund as long as they have not shipped yet.
If a size or color shows pre-order, this means it is currently on backorder. Backordered dresses can take up to 30 days to arrive.
Placing a pre-order locks in your order for our next shipment to guarantee your shipment.
Please note arrival dates cannot be guaranteed on pre-ordered dresses. To receive back in stock alerts, sign up for our email notifications below.
On all pre-order items, arrival dates cannot be guaranteed as delays can happen. If you are seeing a date that has past, this could mean our expected shipment is delayed. Delayed shipments can arrive within a week or take up to 30 days to arrive.
For more information on a specific item, please email us at hello@creativisionweddings.com
We ship most international orders with 2-7 day UPS Expedited shipping. Customs can cause delays, so we recommend viewing your email often in case UPS needs to contact you for more information. Import fees are additional at the purchaser's responsibility and not covered by shipping costs. For more information, please view our Shipping Policy.
Our sizes run true to our sizing guides. We highly recommend viewing our measuring guide to view photos and ensure you are measuring correctly to avoid needing to exchange your dress.
Please do not be alarmed if the suggested size is larger than you normally wear. Dress sizes do run quite a bit larger than pants sizes. Please do not order based on your pant size as your dress will more than likely arrive too small.
