The dress was so beautiful on the model that I tracked it down from Etsy, where it used to be listed, to the new site. I made sure that the company accepted returns and ordered it. When I received it, it was very pretty but extremely heavy. It also wouldn’t completely zip, so I was bummed but understood that ordering online may take a couple tries to find the right one. I initiated the return process which states you must contact the company within 3 days of delivery. It took them two days to respond and that was only after a follow up email from me. So that’s strike 1. Anyway, the company assured me I could return it, but if the flimsy, already ripped upon arrival plastic wrap was ”damaged”, I would be charged a 10% restocking fee. I emailed them and let them know 2 days ago that the bag was ripped when I received it and obviously don’t want to pay 10% for something that was damaged upon arrival. They still haven’t responded to that email. Strike 2. Third and final nail in the coffin is I realized I was responsible for return shipping which was $13. Why would I exchange the dress for another size knowing that if it doesn’t fit, I’m stuck paying to send it back yet again?
That being said, I ended up getting a very similar dress elsewhere.
I would’ve exchanged it or found a different dress had they had better communication and a completely reasonable shipping policy, but it absolutely wasn’t worth the hassle and was just easier to shop elsewhere.
